Shipping policy

Shipping Policy

We ship with care and intention. Below is everything you need to know about how your order moves from us to you.

Processing Time

All orders are processed within 1 to 3 business days excluding weekends and holidays.

Once your order has been processed, you will receive a confirmation email with tracking information when your package ships.

During launches, promotions, or high volume periods, processing times may be slightly longer. We appreciate your patience.

Shipping Times

Shipping times vary based on destination and selected shipping method. Estimated delivery times are provided at checkout and begin once your order has shipped, not when it is placed.

Please note that shipping timelines are estimates and are not guaranteed.

Shipping Locations

We currently ship to:

Canada
United States
Europe
UK
Australia

If you are located outside of these regions and would like to place an order, please reach out to us before purchasing.

Customs, Duties & Taxes

For international orders, customs fees, duties, or taxes may apply depending on your country. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Incorrect Address

Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, Sleep or Die is not responsible for lost, stolen, or missing packages.

If your tracking shows your package was delivered but you have not received it, we recommend:

Checking with neighbours or building management
Contacting the carrier directly with your tracking number

We are unable to replace or refund orders that are marked as delivered.

Delays

Occasionally, shipping delays may occur due to factors outside of our control such as weather, carrier issues, or customs processing. We are not responsible for delays once an order has been handed off to the carrier.